fjok's Privacy Policy &
Data Protection Commitment
Learn in detail how your personal information is collected, stored, and kept secure on the fjok platform.
Introduction & Scope
fjok ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") describes what information we collect about you when you use our website, mobile version, or related services, how we use that information, and how we keep it secure.
By accessing the fjok platform, opening an account, or using any of our services, you consent to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy may be updated from time to time. If significant changes are made, we will notify you via a notification on the platform. The latest version will always be available on this page, along with the date of any changes. Our services are intended only for individuals aged 21 or older.
Information We Collect
fjok collects various types of information, coming primarily from two sources — what you voluntarily provide and what is automatically collected through your activity on our platform.
1. Information You Provide Directly
- Identity information: Full name, email address, phone number, and date of birth.
- Verification information: National ID card or passport details, which may be required for account verification.
- Payment information: bKash, Nagad, Rocket, or Upay account numbers and bank account details — used solely for processing transactions.
- Account information: Username, password (stored in encrypted form), and security questions and answers.
- Communication information: Your messages and queries when contacting our support team.
2. Automatically Collected Information
- Device information: IP address, browser type and version, operating system, and device identifiers.
- Usage information: Time spent on the platform, pages visited, games played, and betting activity history.
- Cookies and tracking information: Session cookies, preference cookies, and technical performance data.
- Transaction history: A complete record of deposits, withdrawals, and gaming activity.
Purpose of Data Use
fjok uses your information for specific, legitimate purposes. We never process your information unnecessarily or sell it to third parties.
Account Management
Your information is used to create, verify, and keep your account secure. This includes confirming your identity at each login and preventing suspicious activity.
Payment Processing
Payment information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Transaction history is retained for security purposes.
Customer Support
Your contact information and issue details are used to provide support via 24/7 live chat and email.
Legal Obligations
Certain information must be retained to comply with applicable laws and regulations, prevent fraud, and ensure responsible gaming.
Service Improvement
User experience is analysed to continually improve the games, payment methods, and service quality on the fjok platform.
Promotions and Notifications
With your consent, you will be informed about bonus offers, competitions, and important updates. You can unsubscribe at any time.
Data Sharing and Disclosure
fjok does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with certain trusted third parties to operate our services — such as payment processors, technology infrastructure providers, and game software developers (Pragmatic Play, Spribe, JILI, PG Soft, and others). Only the minimum necessary information is shared with these partners, and they are required to adhere to our privacy standards.
Legal Requirements
fjok may disclose your information if required to fulfil a valid court order, summons, or legal demand from a competent authority. In such cases, we will always provide only the minimum information necessary.
Fraud Prevention and Security
Relevant information may be shared with the appropriate authorities to maintain platform security, prevent money laundering, and stop other illegal activity.
Business Restructuring
In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance in such cases, and the standards of this policy will be maintained.
Cookies & Tracking Technology
The fjok platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the service.
Essential Cookies
These cookies are essential for the basic operation of the platform — such as keeping your login session active, verifying security, and facilitating payment processing. Disabling these cookies will prevent the service from functioning properly.
Functional Cookies
These cookies are used to remember your language preferences, saved payment methods, and interface settings. They make each of your visits more convenient.
Analytical Cookies
We use analytical cookies to understand how users interact with the platform. The data collected is analysed in aggregate form, and no personally identifiable information is used.
Cookie Controls
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some services to not function properly.
Data Security Measures
fjok treats the security of your information as its highest priority. We apply industry-standard technical and organisational measures:
- SSL/TLS Encryption: All data transfers between your browser and our servers are secured with SSL encryption. You can confirm this by seeing "https" and the padlock icon in the address bar.
- Password Hashing: Your password is never stored in plain text — it is stored as a hash using the highest-grade encryption algorithms.
- Access Controls: fjok staff are only granted access to the information necessary for their specific role. Every access is logged and monitored.
- Secure Data Centres: Our servers operate in secure data centres with both physical and digital security measures in place.
- Regular Security Reviews: We regularly review our systems and processes and update protections against new threats.
- Two-Factor Authentication: You have the option to enable two-factor authentication on your account for added security.
While we make every effort, no digital system is 100% error-free. However, if a security incident occurs, we will act quickly and notify you where applicable.
Data Retention Period
fjok retains your information only for as long as necessary — to provide the service, fulfil legal obligations, or resolve disputes.
Active Account Data
While your account is active, all of your account information, transaction history, and contact details are retained. This information is essential to your service experience.
After Account Closure
Even after an account is closed, some information is retained for a specified period due to legal requirements. Financial transaction records in particular are kept for fraud prevention and regulatory compliance.
Cookies and Session Data
Session cookies are deleted as soon as you close your browser. Persistent cookies generally expire at the end of their set period or when you delete them manually.
Your Rights
fjok respects your right to data protection. You may exercise the rights listed below.
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Right of Access: You may request at any time what information we hold about you. We will provide it within a reasonable timeframe.
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Right to Rectification: If your personal information is inaccurate or incomplete, you can request that it be corrected. Most information can be updated directly from your account settings.
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Right to Erasure: In certain circumstances, you may request the deletion of your personal information. However, some data may need to be retained due to legal obligations.
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Right to Object: You may object to the use of your information for specific purposes, particularly for marketing communications.
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Data Portability: You may request that your information be provided in a structured, commonly used format.
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Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be temporarily limited.
To exercise these rights, contact us at [email protected]. We will respond to your request as quickly as possible.
Protection of Minors
fjok's services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors. Age is verified at the time of account registration, and if any user registers with false information, their account will be closed immediately.
If we are informed that information belonging to a person under the age of 21 is in our system, we will delete that information promptly and close the associated account. If you have any information regarding this, please contact us.
Third-Party Links and Services
The fjok platform uses third-party game software and payment gateway services. These third parties have their own privacy policies that apply on their platforms. fjok is not responsible for the data management practices of these third parties.
Our payment processing includes reputable Bangladeshi mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These service providers operate according to their own policies and regulations.
Policy Changes and Updates
fjok reserves the right to review and amend this privacy policy as needed. If significant changes are made, we will notify you in the following ways:
- A notice will be displayed when you access the platform.
- A summary of the changes will be sent to your registered email.
- The date of the changes will be updated on this page.
Continued use of fjok's services after any changes will be considered your acceptance of the updated policy. If you do not agree with the changes, you have the option to close your account.
Contact & Complaints
If you have any questions about this privacy policy, wish to exercise your rights, or have any concerns about how we handle your data, please get in touch with us. fjok's support team provides assistance in both Bengali and English 24/7 via live chat and email.
Privacy-Related Contact
Our support team is ready to help you with any data protection matter. We always communicate in Bengali.